The CardConnect Returns batch job looks at all transactions up to 92 days to locate any ACH returned payments (chargebacks, NSF, disputed transactions, etc.). After the batch job locates a returned payment, the following will occur:
- The system adds the word "RETURNED" to the original payment (see #1 below)
- A negative amount line item is added to the ledger under the Payment column (see #2 below)
- A bookkeeping/bank fee is added to the ledger. Click here to setup a returned payment fee (see #3 below)
Key Point: Please submit a ticket on the Care Portal to have this batch job turned on.